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Privacy Policy

QMx is committed to protecting your personal information. As a reminder, QMx does not request personal information via e-mail or telemarketing. If someone contacts you in this manner and requests personal information on behalf of Quantum Mechanix (QMx), do not respond! Delete, disregard or hang up. These questions are not from us. We want your personal information to remain private. If you have questions about QMx’s privacy practices, contact privacymanager@quantummechanix.com or call (310) 464-6226.

 
The following privacy policy describes the information and privacy practices for QuantumMechanix.com and QMxOnline.com (the “QMx website”) and all other locations, occasions or events where your personal information is collected by, or on behalf of, QMx. When you provide us your personal information, you consent to the information practices described in this policy.

This privacy policy may not apply to websites that are accessible through the QMx sites. Our websites contain links to other sites operated by third parties, including but not limited to third-party sites that display the QMx trademarks. We encourage you to read the privacy policies of those other sites to learn how they collect, use, share and secure your information.

California Privacy Rights

Pursuant to Section 1798.83 of the California Civil Code, residents of California have the right to request from a business, with whom the California resident has an established business relationship, certain information with respect to the types of personal information the business shares with third parties for direct marketing purposes by such third parties and the identities of the third parties with whom the business has shared such information during the immediately preceding calendar year.

To request a copy of the information disclosure provided by QMx pursuant to Section 1798.83 of the California Civil Code, please contact
customerservice@quantummechanix.com

Questions About Privacy

To assist you with reading through our Privacy Policy, we have provided questions and answers below that you may find helpful:

What information does QMx collect from me?

We may collect personal information such as:

  • Contact information (name, mailing address, phone number, e-mail address).
  • Billing/shipping information (credit card number, shipping address).
  • Personal preferences (product wish lists, hobbies and likes or dislikes relating to the products we may offer).

When does QMx collect information from me?

While shopping or taking advantage of services available from us, we may ask that you provide personal information. For example, we request personal information when you:

  • Set up an account online.
  • Purchase products or services.
  • Schedule delivery.
  • Participate in a sweepstakes, promotion or survey.
  • Contact us with a question or concern.
  • Participate in other activities with QMx.

When submitting personal information through an online form, we will identify which fields are required in order to fulfill your request.

How is my information used?


We use the information you provide in order to:

  • Fulfill requests for products, services or information.
  • Provide customer services.
  • Administer sweepstakes, promotions or surveys.
  • Offer new products and services.
  • Improve the effectiveness of our websites, our marketing endeavors and our services and offers.
  • Conduct research and analysis.
  • Send marketing communications.
  • Perform other business activities.

What information is provided to QMx from others?

Information From/About Friends or Family


If you provide us information about others, or if others give us your information, we will only use that information for the specific reason it was provided. Examples include providing a friend's shipping address, in our marketing e-mails or through other scenarios.

Does QMx share my personal information with others?

QMx does not sell or rent your personal information to third parties.

We may need to share your personal information with certain third parties such as our agents, service providers and other representatives acting on our behalf for limited purposes. For example, we may share personal information with third parties to perform services on our behalf such as:

  • Fulfilling our customers' orders.
  • Sending QMx marketing communications.
  • Delivering packages.
  • Scheduling and performing installations.
  • Servicing products.
  • Fulfilling subscription services.
  • Conducting research, analysis or administering surveys.
  • Sending regular mail and e-mail on behalf of QMx.
  • Processing credit card payments.
The third parties with whom we conduct business are only authorized to use your information to perform the service for which they were hired. As part of our agreement with them, they are required to follow the privacy guidelines we provide them and to take reasonable measures to ensure your personal information is secure.

From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves. We may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.

Do I have choices regarding the use of my information for marketing purposes?

QMx is an opt-out organization. Once we receive your information, we may send you marketing communications that contain valuable offers, promotions and other content. You always have the ability to opt in or opt out of receiving future marketing communications from QMx.

To opt out of or opt in to receiving marketing communications from QMx, please take one of the following actions:
  1. Follow the directions on a marketing e-mail or direct mail marketing communication from us. All marketing communications from QMx will tell you how to stop receiving them.
  2. Call (310) 464-6226 and provide your current contact information.
  3. Send an e-mail with your current contact information to privacymanager@quantummechanix.com
  4. Or, send a request with your current contact information to:

    Quantum Mechanix
    Attn: Privacy Manager
    6731 Variel Ave.
    Canoga Park, CA 91303

If you send an e-mail or letter request, please be sure to include your full name, address, phone number and e-mail address and indicate specifically what type of marketing communication(s) (e.g., e-mail, direct mail and/or phone) you wish to receive or stop receiving. This will ensure we identify you correctly in our systems and accurately process your request.

QMx will take appropriate steps to implement your request to opt out of or opt in to receiving marketing communications. Please note that due to production, mailing and system time lines, in order to remove you from our marketing lists, it may take up to:
  • 10 business days for e-mails
  • 30 days for phone calls
  • 6 weeks for direct mail

Until that change takes effect, you may still receive marketing communications from us.

Also, please note that even though you may have opted out of receiving marketing communications, you may still receive business-related communications such as order confirmations, product recall information, or other organization-related communications.


How does QMx secure my personal information?

When you are shopping online, we have security measures in place and take reasonable precautions to protect against the loss, misuse and unauthorized access of your personal information under our control. QMx cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk.

Safe Shopping Policy

Because the security of your personal information is a high priority, we have taken numerous steps to ensure that it is processed confidentially, accurately and securely. The QMx websites use encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address and credit card number.

Choosing a Personal Password

When you create an online account on qmxonline.com, you need to select a personal password. To maximize your level of protection, you should choose at least 6-30 characters including a combination of both letters and numbers. You are solely responsible for maintaining the secrecy of your password or any account information. You have the ability to purchase on our site without using a password; however, you will have to reenter your personal information each time you use our site in order to make a purchase.

Does QMX use cookies, other technologies or third parties to collect information about me?

Cookies and Clickstream Technology

A cookie is a small data file that a website or e-mail may send to your browser, which may then be stored on your hard drive. Our websites and e-mails use cookies to create a more personalized shopping experience for visitors to our site. Cookies simulate a continuous connection — they let us "remember" information about your preferences and session, and allow you to move within areas of our websites without reintroducing yourself.

QMx uses cookies on your computer to collect non-personally identifiable information. Although our cookies may contain a unique user ID, they do not collect or store any of your personally identifiable information.

You may choose to set your web browser to not accept cookies. If your cookies are disabled, you can still view our site, but you cannot create an account or make purchases.

Our web server automatically collects clickstream information such as the address (or URL) of the website that you came from before visiting our site, which pages you visit on our site, which browser you used to view our site, and any search terms you may have entered on our site, among other things.

Our website may also use other technologies to track which pages of our websites our visitors view. This anonymous clickstream data helps us understand how visitors use our website.


Third-Party Ad Providers


Our websites use third-party service providers to serve ads on our behalf across the Internet and to analyze Web site traffic on our behalf. They may collect anonymous information about your visits to our website, and your interaction with our ads. These companies may use technologies similar to those outlined above to measure the effectiveness of ads and e-mails. They may also use information about your visits to this and other websites so that we can provide advertisements about goods and services.

No personally identifiable information is collected in this process. We may share anonymous information with this service provider in an aggregate form, for purposes of analysis and improvement of our site.


How can I update my information?


QMx wants your information and marketing preferences to be accurate and complete. We provide several different methods for you to update your personal information. To update your information:

  1. If you’ve created an account on our website, you can update your information after logging into your account
  2. Call: (310) 464-6226
  3. Send a request to: customerservice@quantummechanix.com
  4. Send a request to:
    Quantum Mechanix, Inc.
    Attn: Customer Service
    6731 Variel Ave.
    Canoga Park, CA 91303

If you send an e-mail or letter request, please be sure to indicate your current information and the requested changes you would like made.

Does QMx collect information from children?


We will not knowingly or intentionally collect personal information online from children under the age of 13. We are committed to protecting the privacy of children.

Whom may I contact if I have questions or concerns about the privacy or security of my information?

Please contact our Privacy Manager to report any known or suspected privacy or security breaches or to submit privacy or security-related questions or complaints. After receiving your inquiry, we will respond within five business days. You may contact us in the following ways:

  1. Call: (310) 464-6226
  2. Send an e-mail message to: privacymanager@quantummechanix.com.
  3. Send a letter to:
    Quantum Mechanix
    Attn: Privacy Manager
    6731 Variel Ave.
    Canoga Park, CA 91303

Will this privacy policy change?


Because QMx will continue to implement new technologies and improve the services and features we provide, this policy is subject to change. If there are changes or additions to this privacy policy, we will post those changes here or in other formats for you to review. If we change our information practices or this privacy policy in such a way that your personal information may be used or shared in a different manner, we will give you the opportunity to opt out of having your information used or shared in that new manner.