QMx is committed to protecting your personal information. As a reminder, QMx does not request personal information via e-mail or telemarketing. If someone contacts you in this manner and requests personal information on behalf of Quantum Mechanix (QMx), do not respond! Delete, disregard or hang up. These questions are not from us. We want your personal information to remain private. If you have questions about QMx’s privacy practices, contact firstname.lastname@example.org call (310) 464-6226.
California Privacy Rights
Pursuant to Section 1798.83 of the California Civil Code, residents of California have the right to request from a business, with whom the California resident has an established business relationship, certain information with respect to the types of personal information the business shares with third parties for direct marketing purposes by such third parties and the identities of the third parties with whom the business has shared such information during the immediately preceding calendar year.
What information does QMx collect from me?
We may collect personal information such as:
Contact information (name, mailing address, phone number, e-mail address).
Billing/shipping information (credit card number, shipping address).
Personal preferences (product wish lists, hobbies and likes or dislikes relating to the products we may offer).
When does QMx collect information from me?
While shopping or taking advantage of services available from us, we may ask that you provide personal information. For example, we request personal information when you:
Set up an account online.
Purchase products or services.
Participate in a sweepstakes, promotion or survey.
Contact us with a question or concern.
Participate in other activities with QMx.
When submitting personal information through an online form, we will identify which fields are required in order to fulfill your request. How is my information used?
We use the information you provide in order to:
Fulfill requests for products, services or information.
Provide customer services.
Administer sweepstakes, promotions or surveys.
Offer new products and services.
Improve the effectiveness of our websites, our marketing endeavors and our services and offers.
Conduct research and analysis.
Send marketing communications.
Perform other business activities.
What information is provided to QMx from others? Information From/About Friends or Family
If you provide us information about others, or if others give us your information, we will only use that information for the specific reason it was provided. Examples include providing a friend's shipping address, in our marketing e-mails or through other scenarios.
QMx does not sell or rent your personal information to third parties.
We may need to share your personal information with certain third parties such as our agents, service providers and other representatives acting on our behalf for limited purposes. For example, we may share personal information with third parties to perform services on our behalf such as:
Fulfilling our customers' orders.
Sending QMx marketing communications.
Scheduling and performing installations.
Fulfilling subscription services.
Conducting research, analysis or administering surveys.
Sending regular mail and e-mail on behalf of QMx.
Processing credit card payments.
The third parties with whom we conduct business are only authorized to use your information to perform the service for which they were hired. As part of our agreement with them, they are required to follow the privacy guidelines we provide them and to take reasonable measures to ensure your personal information is secure.
From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves. We may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.
Or, send a request with your current contact information to:
Quantum Mechanix Attn: Privacy Manager 6731 Variel Ave. Canoga Park, CA 91303
If you send an e-mail or letter request, please be sure to include your full name, address, phone number and e-mail address and indicate specifically what type of marketing communication(s) (e.g., e-mail, direct mail and/or phone) you wish to receive or stop receiving. This will ensure we identify you correctly in our systems and accurately process your request.
QMx will take appropriate steps to implement your request to opt out of or opt in to receiving marketing communications. Please note that due to production, mailing and system time lines, in order to remove you from our marketing lists, it may take up to:
10 business days for e-mails
30 days for phone calls
6 weeks for direct mail
Until that change takes effect, you may still receive marketing communications from us.
Also, please note that even though you may have opted out of receiving marketing communications, you may still receive business-related communications such as order confirmations, product recall information, or other organization-related communications.
When you are shopping online, we have security measures in place and take reasonable precautions to protect against the loss, misuse and unauthorized access of your personal information under our control. QMx cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk.
Safe Shopping Policy
Because the security of your personal information is a high priority, we have taken numerous steps to ensure that it is processed confidentially, accurately and securely. The QMx websites use encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address and credit card number.
Choosing a Personal Password
When you create an online account on qmxonline.com, you need to select a personal password. To maximize your level of protection, you should choose at least 6-30 characters including a combination of both letters and numbers. You are solely responsible for maintaining the secrecy of your password or any account information. You have the ability to purchase on our site without using a password; however, you will have to reenter your personal information each time you use our site in order to make a purchase.
You may choose to set your web browser to not accept cookies. If your cookies are disabled, you can still view our site, but you cannot create an account or make purchases.
Our web server automatically collects clickstream information such as the address (or URL) of the website that you came from before visiting our site, which pages you visit on our site, which browser you used to view our site, and any search terms you may have entered on our site, among other things.
Our website may also use other technologies to track which pages of our websites our visitors view. This anonymous clickstream data helps us understand how visitors use our website. Third-Party Ad Providers
Our websites use third-party service providers to serve ads on our behalf across the Internet and to analyze Web site traffic on our behalf. They may collect anonymous information about your visits to our website, and your interaction with our ads. These companies may use technologies similar to those outlined above to measure the effectiveness of ads and e-mails. They may also use information about your visits to this and other websites so that we can provide advertisements about goods and services.
No personally identifiable information is collected in this process. We may share anonymous information with this service provider in an aggregate form, for purposes of analysis and improvement of our site. How can I update my information?
QMx wants your information and marketing preferences to be accurate and complete. We provide several different methods for you to update your personal information. To update your information:
If you’ve created an account on our website, you can update your information after logging into your account
Please contact our Privacy Manager to report any known or suspected privacy or security breaches or to submit privacy or security-related questions or complaints. After receiving your inquiry, we will respond within five business days. You may contact us in the following ways: