You may return a product you’ve purchased from QMx directly for refund or exchange within 30 days of the shipment date. You will receive notice of the shipment of your order via e-mail.
Products must be returned in like-new, saleable condition and in the original packaging, with all components and documentation included. Please include either the original invoice or a copy of the invoice.
We will credit your original form of payment for the cost of the item(s) plus sales tax, if applicable. Shipping charges will not be credited unless your order was damaged during shipping. Your refund may take 3 to 5 business days to process once we receive the returned items and ensure that your return meets our policy guidelines.
You must insure your return for the full retail value of the item(s). Failure to do so may lead to your return credit being denied.
You may be charged a restocking of 15 percent for most products.
You may be charged a restocking fee of 20 percent if a product from our Artisan line is returned and has not incurred material damage and is not missing components included in the original shipment, plus any additional expenses incurred after an order is processed.
For a returned Artisan product that has been damaged after delivery to you, you may be charged an additional restocking fee of either 25 percent or 50 percent of the original purchase price based on the severity of the damage.
Note: If you bought our product from a reseller, please contact that vendor regarding a return.
Exchanges We handle exchanges for items we sell directly. Even evil geniuses sometimes make mistakes.
If we’ve made a fulfillment error on an order you placed with us directly, we will exchange your incorrect order for the correct item(s) at no additional charge to you.
If you’ve made an error, had a change of heart or chosen the wrong size, you may incur an additional charge for your exchange, depending on the circumstances. We will do our utmost to help resolve the problem at minimal cost.
How to Make a Return or Exchange If you wish to make a return or an exchange, please contact firstname.lastname@example.org and request a return merchandise authorization (RMA).
Returns will not be accepted without an RMA. Returns to QMx:
Must be shipped with delivery confirmation and/or tracking, and
Must be shipped via the same method as was used by QMx to ship the order.
Must be insured for the full retail value of the item(s) being shipped.
If you use any other parcel service method, particularly one without sufficient insurance coverage, you may not be refunded for the purchase.
Send all returns to:
Quantum Mechanix Inc. Returns (Include RMA #) 6731 Variel Ave. Canoga Park, CA 91303-2811 U.S.A.
Once you complete your order, it goes immediately into our system for processing so that we can get you the products you want quickly and efficiently. This means that after you submit your order, our customer service staff will not be able to cancel it.
If you change your mind after submitting your order, we'll happily help if you request a change that qualifies as a return or an exchange.
Additional Questions? If you have additional questions, please feel free to call or e-mail QMx Customer Service. We promise to get back to you within 24 hours, excluding weekends and holidays.